Learner Guide-SISXIND009 Respond to interpersonal conflict UEP aggressive or abusive customers SIRXPDK001

aggressive or abusive customers SIRXPDK001 Advise on products and services SITXFSA006 Participate in safe food handling practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Evidence criteria used to assess the competence of the student

Units of competency CPCBIM4003 Contribute to BIM deliverables for construction work CPCBIM4001 Plan to comply with BIM requirements for construction work CPCBIM4002 Use BIM processes to carry out construction work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Pack (Student)

Learner Guide-SISXIND009 Respond to interpersonal conflict UEP aggressive or abusive customers SIRXPDK001Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce