Learning and Assessment Kit-ICTSAS211 Develop solutions for basic ICT malfunctions and problems Ready for sale Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Core units CHCCCS006 Facilitate individual service planning and delivery CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCMHS007 Work effectively in trauma informed care CHCPRT025 Identify and report children and young people at risk CHCPRT027 Work collaboratively to maintain an environment safe for children and young people CHCPRT029 Work within a practice framework CHCPRT034 Work with children and young people with complex trauma and attachment issues and needs HLTWHS001 Participate in workplace health and safety Elective units CHCPRT033 Provide support to children and youth in out-of-home care CHCCCS009 Facilitate responsible behaviour CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS016 Respond to client needs CHCDEV004 Confirm developmental status * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIERR203D Escape from hazardous situations unaided RIIWHS201D Work safely and follow WHS policies and procedures RIIRIS201D Conduct local risk control RIIERR205D Apply initial response First Aid RIICOM201D Communicate in the workplace RIIGOV201D Comply with site work processes/procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

negotiate and refine a design brief MSFID4013 Design residential interior lighting MSFID4014 Produce digital models and documentation for interior design projects MSFID4016 Design colour schemes for interior and exterior spaces MSFID5020 Design residential interiors MSFID5021 Evaluate site structure and services for interior design briefs MSFID5022 Explore and apply creative design methodology to interior space MSFID5025 Develop residential interior design project documentation Elective units BSBCRT501 Originate and develop concepts BSBPMG522 Undertake project work CUAANM303 Create 3D digital models CUADIG507 Design digital simulations CUAPPR503 Present a body of own creative work MSFGN4001 Research and meet ethical and compliance requirements MSFID4020 Research and integrate embedded technologies in interior designs MSFID4021 Design soft furnishing solutions for interior spaces MSFID4022 Prepare quotation and contract documentation for design projects MSFID5016 Develop decoration proposals for complex sites MSFID5017 Develop event decoration proposals BSBCRT401 Articulate

Learning and Assessment Kit-ICTSAS211 Develop solutions for basic ICT malfunctions and problems Ready for sale Core units BSBDIV501 Manage diversityOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to