Learner Guide-FNSCUS516 Record and implement client instructions Graduate Certificate aggressive or abusive customers SIRXSLS004

aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCWHS301 Contribute to work health and safety processes AHCPMG304 Use firearms to humanely destroy animals AHCLSK331 Comply with industry animal welfare requirements * We can develop additional elective units that are not listed on request (Please contact us for further information)

improve and maintain healthy soil in a permaculture system Group A * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and maintain mechanical coatings systems MSFFF3005 Enhance finishes MSFFF3007 Apply graining and decorative finishes MSFFF3008 Apply traditional French polishing techniques MSFFF3009 Set up

Learner Guide-FNSCUS516 Record and implement client instructions Graduate Certificate aggressive or abusive customers SIRXSLS004Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce