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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises
Core units BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices ICTICT201 Use computer operating systems and hardware ICTICT202 Work and communicate effectively in an ICT environment ICTICT203 Operate application software packages ICTICT204 Operate a digital media technology package ICTWEB201 Use social media tools for collaboration and engagement Elective units ICTICT205 Design basic organisational documents using computing packages ICTICT206 Install software applications ICTICT207 Integrate commercial computing packages ICTICT210 Operate database applications ICTSAS209 Connect and use a home based local wireless network CUADIG201 Maintain interactive content BSBITU211 Produce digital text documents * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units BSBITU306 Design and produce business documents BSBWRT301 Write simple documents FNSACC304 Conduct business activities using a computerised accounting system FNSACC311 Process financial transactions and extract interim reports FNSACC312 Administer subsidiary accounts and ledgers FNSACC313 Perform financial calculations FNSINC301 Work effectively in the financial services industry Elective Units BSBFIA401 Prepare financial reports FNSACM302 Prepare
pastries and breads Group C SITHPAT006 Produce desserts Group C SITXFSA002 Participate in safe food handling practices Group C SITHFAB002 Provide responsible service of alcohol Group C SITHIND002 Source and use information on the hospitality industry Group C SITXWHS001 Participate in safe work practices OTP SITXINV002 Maintain the quality of perishable items Additional electives SITHIND001 Use hygienic practices for hospitality service SITHKOP005 Coordinate cooking operations BSBRES401 Analyse and present research information BSBFIA401 Prepare financial reports SITHFAB005 Prepare and serve espresso coffee SITXHRM002 Roster staff HLTAID003 Provide first aid (Hospitality) * We can develop additional elective units that are not listed on request (Please contact us for further information)
Learning and Assessment Kit-SISFFIT043 Develop and instruct personalised exercise programs for body composition goals Ready for sale aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to
