Learner Guide-BSBDAT201 Collect and record data Diploma Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

present and debate ideas BSBCUS402 Address customer needs BSBDES302 Explore and apply the creative design process to 2D forms BSBDES303 Explore and apply the creative design process to 3D forms BSBDES305 Source and apply information on the history and theory of design * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MSAENV272B Participate in environmentally sustainable work practices Elective units MEM09002B Interpret technical drawing MEM09201A Work effectively in an engineering drafting workplace MEM09202A Produce freehand sketches MEM09203A Measure and sketch site information MEM09204A Produce basic engineering detail drawings MEM09205A Produce electrical schematic drawings MEM09206A Produce drawings for mechanical services MEM09207A Produce drawings for reticulated services MEM05051A Select welding processes MEM12024A Perform computations MEM16003B Provide advanced customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBESB301 Investigate business opportunities BSBESB401 Research and develop business plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-BSBDAT201 Collect and record data Diploma Core units BSBDIV501 Manage diversityThe learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered training organisation (RTO). Our learner and