Learner Resources-BSB20215 Certificate II in Customer Engagement Class Activity Book Core units BSBADV602 Develop an

Core units BSBADV602 Develop an advertising campaign BSBMGT616 Develop and implement strategic plans BSBMKG609 Develop a marketing plan Elective Units BSBSUS501 Develop workplace policy and procedures for sustainability BSBMGT608 Manage innovation and continuous improvement BSBMGT605 Provide leadership across the organisation BSBINN601 Lead and manage organisational change BSBINM601 Manage knowledge and information BSBFIM601 Manage finances BSBADM502 Manage meetings BSBHRM602 Manage human resources strategic planning BSBMGT615 Contribute to organisation development Additional electives BSBMKG603 Manage the marketing process BSBRSK501 Manage risk BSBMKG607 Manage market research BSBMKG608 Develop organisational marketing objectives * We can develop additional elective units that are not listed on request (Please contact us for further information)

literacy and numeracy skills Electives TAELLN805 Design and conduct pre-training assessment of adult language

Units of competency AHCAGB523 Interpret and use agricultural data AHCAGB516 Select and implement a GIS for sustainable agricultural systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

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Learner Resources-BSB20215 Certificate II in Customer Engagement Class Activity Book Core units BSBADV602 Develop anOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all