Learner Resources-BSBSS00127 Contact Centre Team Manager Skill Set UEG Elective units AHCASW501 Survey and

Elective units AHCASW501 Survey and report on Aboriginal cultural sites AHCECR501 Manage natural areas on a rural property AHCECR502 Conduct biological surveys AHCECR503 Design an ecological restoration project AHCECR504 Manage implementation of ecological restoration programs AHCECR505 Plan river restoration works AHCECR506 Develop and implement sustainable land use strategies AHCBER504 Manage the implementation of a biosecurity emergency control program AHCBUS511 Manage enterprise staff requirements AHCBUS514 Negotiate and monitor contracts * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCSS001 Work effectively in community safety services CHCDIV001 Work with diverse people BSBXTW301 Work in a team HLTAID011 Provide First Aid HLTWHS001 Participate in workplace health and safety Elective Units CHCAOD002 Work with clients who are intoxicated CHCCCS014 Provide brief interventions CHCCCS019 Recognise and respond to crisis situations CHCCCS020 Respond effectively to behaviours of concern CHCCCS033 Identify and report abuse CHCCOM002 Use communication to build relationships CHCCOM005 Communicate and work in health or community services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP200 Achieve work outcomes MSMSUP210 Process and record information MSMWHS200 Work safely Elective units PMAOPS600 Modify plant PMAOPS601 Debottleneck plant MSMOPS601 Design equipment and system modifications MSS405015 Manage relationships with non-customer external organisations MSS405084 Manage people relationships MSS405016 Manage workplace learning MSMWHS503 Maintain WHS management system MSMWHS510 Manage risk PMAOMIR512 Establish incident response preparedness and response systems MSMENV472 Implement and monitor environmentally sustainable work practices MSL954004 Obtain representative samples in accordance with a sampling plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBINM401 Implement workplace information system BSBMGT502 Manage people performance BSBSMB420 Evaluate and develop small business operations FNSCUS501 Develop and nurture relationships with clients

Learner Resources-BSBSS00127 Contact Centre Team Manager Skill Set UEG Elective units AHCASW501 Survey andOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all