Assessment Kit-SITSS00035 Customer Service Management Skill Set AUM Our session plan supports trainers

Our session plan supports trainers to deliver effective

copy and use numbers and money from 1 to 50 VU23575 Recognise and use extremely familiar digital devices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units FNSCRD401 Assess credit applications FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC412 Apply and maintain knowledge of financial products and services FNSORG501 Develop and manage a budget FNSORG506 Prepare financial forecasts and projections FNSRSK511 Undertake risk identification FNSRSK512 Assess risks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0023 Apply aircraft safety procedures AVIF0038 Undertake aircraft underwater escape and survival AVIF0040 Employ fatigue risk management practices in an aviation workplace AVIF0041 Maintain the safety of people and aircraft AVIF0042 Respond to abnormal and emergency situations in an aircraft AVIW0025 Complete aircraft and flight equipment pre- and post-flight actions AVIZ0003 Maintain basic situational awareness in an aviation workplace PUAFIR209 Work safely around aircraft Electives AVIW0024 Perform down the wire duties AVIW0026 Conduct night vision imaging system operations HLTAID011 Provide First Aid TLIA1001 Secure cargo TLID0021 Handle dangerous goods/hazardous substances * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SITSS00035 Customer Service Management Skill Set AUM Our session plan supports trainersOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of